Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Q. How can I check my order status?
A. There are several ways to check your order status. If you have an A|X account, you can log in to your account to view your order history.
To look up your order status without logging in, click
Q. How can I track the shipment of my package?
A. Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier's website.
Q. My tracking information confirms delivery but I did not receive
anything. What can I do?
A. Tracking details on the carrier's website changes every time the
tracking label is scanned. Sometimes when the carrier attempts a delivery to the
intended recipient the tracking information may change. If the person is not
available or the location is not safe for door delivery the carrier will scan
the package at their leasing office. This is displayed in the tracking details
as delivered. Prior to contacting us we suggest you check with relatives,
neighbors and local post office/ leasing office to see if the package is located
with them. Most often a neighbor or family member may have taken the package for
safe keeping. The local postman or delivery person may sometimes leave it at the
post office/ leasing office if the location is not safe for unguarded packages.
Q. Why did I receive an email and/or voicemail requesting additional order verification?
A. Credit card verification/approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow in the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.
RETURNS & EXCHANGES
Q. How can I track the status of my return?
A. A pre-paid return SmartLabel will be included with your order. Please use this label to send your return package back to us and make sure to retain the upper part of the label that contains your 7 digit return tracking number. To track your return status, click
here, and enter your tracking number. Please note that depending on your drop-off location it may take up to 10 - 14 business days for your return tracking information to be updated.
Q. How long will it take to process my return?
A. Once we have received your return package at our distribution center your return will be processed within 1-2 business days. Please allow an additional 1-2 business days for exchanges.
Q. How long do I have to return my items for a full refund?
A. We will process all return/exchange requests received within 30 days of the original purchase date. Items must be returned in original condition unworn and unwashed with tags still attached.
Q. What size should I order?
A. If you are not sure which size to choose, please use our fit guide to help you determine which size will be the best fit for you. To view our size finder, click
Q. What is your price adjustment policy?
A. If you find that an item you have purchased has been reduced in price, we will honor your price adjustment request within 7 days of the date of purchase, provided that the item was not discounted due to a limited time promotion. Price adjustments can only be issued for the difference between the amount that was paid by the customer and the sale price.
Q. Can I combine promotions?
A. Some promotional offers cannot be combined with other discounts. For information about our current discounts please click
Q. Do you offer price adjustments for promotions?
A. Promotional offers cannot be combined with any other discount or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.
Q. Is there a discount for students?
A. The Student Advantage Discount Card is the nation's largest student discount program. A|X Armani Exchange proudly participates in this program, giving students 15% off all orders placed on our website. Simply enter your SA code at checkout to ensure your discount!
To register for a Student Advantage Discount Card, please visit their website at
CANCELLATIONS & CHANGES
Q. Can I make any changes to my order or cancel my order after it has been placed?
A. Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to honor requests to make changes to or cancel an order. However, we cannot guarantee any order adjustments requested after an order has begun to be processed.
Q. Why do I have held funds in my account?
A. We only charge you for your order at the time of shipment. If your order is cancelled you will not be charged. However, if your order is cancelled or is unsuccessful you may have authorized funds or pending charges being held in your account by your bank. These will automatically be released within 2-3 business days or at the discretion of your bank.
Q. Why was my order cancelled?
A. All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.
Q. Where can I find the nearest A|X store location?
A. A|X Armani Exchange is continually expanding. We have stores located around the world. For a complete store listing, visit our store locator
Q. What are my shipment options?
A. Orders are shipped via USPS or FedEx. The shipping carrier for your package will be determined at the time of shipment, and cannot be selected prior to shipment. For more information regarding shipping methods please click
Q. When can I expect my order?
A. Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We make every effort to process your order within 24 hours, pending credit card verification.
Q. Can I ship my order to an International address?
A. At this time, we only accept orders and ship within the United States, Puerto Rico, and Canada. In addition, the credit card used for the purchase on our site must be issued from a U.S. credit card company or bank and must have a current U.S. billing address.
Q. Can I place an order if I live in Canada?
A. Yes, you can place an order through our Canadian website at http://canada.armaniexchange.com. All orders placed via our Canadian website must be placed using a credit card with a Canadian billing address. Orders placed via our Canadian website can only be shipped within Canada.