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Phone: 1.800.717.AXAX 24/7
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Payment Options
Payment Options

A|X Armani Exchange online accepts the following forms of payment:
Visa
MasterCard
American Express
Discover
JCB

The following cannot be accepted as forms of payment online:
ATM Cards
Checks (any type, i.e. personal, traveler's, cashier's, etc)
Money Orders
Cash
Store Issued Merchandise Credit
Store Purchased Gift Certificate
COD's
Credit Card Issued Gift Cards

PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records. Verification and order processing normally takes one business day. We accept credit cards that have been issued by a bank within the U.S. or Canada and have a valid billing address within the United States, Canada and Puerto Rico only.

Changes & Cancellation

Our goal is to provide the fastest possible service by processing orders within one business day of receipt. There is a good possibility that by the time you call with a change or cancellation, your order may have already been processed and your package could be on it's way to you. To request a cancellation or change to your order, call 1.800.717.AXAX or send us an email at custserv@armaniexchange.com. Please include your order number and the specific details regarding the modifications. You will receive an email notification within 1 to 2 business days whether or not we were able to accommodate your request.

Note: If you are contacting us after business hours, please allow up to 12 hours to receive a response to your phone call or email. We will try our best to accommodate your order related requests such as, cancellations or adjustments, if your order has not already been processed.

Order Status

Check the status of your order anytime online by visiting A|X Insider account or by clicking on Track Order. Please note that it may take up to 24 hours before tracking information appears on the carrier's website.

PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records. Verification and order processing normally takes one business day. We accept credit cards that have been issued by a bank within the U.S. or Canada and have a valid billing address within the United States, Canada and Puerto Rico only.

Promotions

Take $20 Off Full Price Mens Shorts & Womens Dresses*
*Offer valid online and in stores through 7.5.09. Offer not valid in outlet stores. Discount automatically taken at checkout. $20 off applies to full price Mens Shorts and Womens Dresses only. Offers applicable online and in stores in the United States, Puerto Rico and Canada only.

30% Off Online Exclusives*
*Offer begins 6.22.09 and lasts through 7.5.09. Offer valid online and in stores. Discount automatically taken at checkout. 30% off applies to Online Exclusives only. Offer applicable ONLINE only. Refer to Canada website for promotion eligibility and details.

Deal of the Week*
*Offers valid online and in stores. Offers begin 6.29.09 and last through 7.5.09. Discounts automatically taken at checkout. Men's A|X Icon V-Neck was $42, now $25. Women's Flutter Sleeve T-Shirt was $38, now $23. Discounts taken on merchandise total, tax and shipping excluded. Offer applicable online and in stores in the United States and Puerto Rico. Refer to Canada website for promotion eligibility and details.

Free Standard Shipping on Orders of $100 or More*
*Offer valid online only. Discount automatically taken at checkout. Offer applies to free ground shipping or discount off express shipping. Discount taken at checkout. Offer applies to orders with a merchandise total of $100 or more, tax and shipping excluded.

Promotional offers cannot be combined with any other discount or applied to past orders. No substitutions, exchanges or price adjustments. Offers are non-transferable and have no cash value. Mass distribution of these offers are prohibited. A|X reserves the right to end these offers and may be subject to change at any time without notice. No substitutions, exchanges or price adjustments.

MENS:

Pima Tees - 2 for $40 - Limited Time Only*
*Offer valid online and in stores. Discount automatically taken at checkout. Offer applies to Pima Crew and Pima V-Neck Tees only. Purchase any combination of 2 Pima Crew or Pima V-Neck Tees for $40. Pima Crew and Pima V-Neck Tees originally $25. Offer is applied at the point of purchase. Offer applicable online and in stores in the United States and Puerto Rico. Refer to Canada website for promotion eligibility and details. Offer can only be applied once to any transaction. Promotional offer cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

A|X Cotton Underwear Sale - Limited Time Only*
*Offer applies to Standard Cotton Underwear only. Discounts automatically taken at checkout. Offer applies to purchase of 2 Hip Briefs or Standard Briefs only for $20. Offer applies to purchase 2 Boxer Briefs or Square Cut Briefs only for $30. Both offers are applied at the point of purchase. Offer can only be applied once to any transaction. Promotional offer cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

A|X Stretch Pima Tops Sale - Limited Time Only*
*Offer applies to Stretch Pima Tops only. Discount automatically taken at checkout. Purchase any combination of 2 Stretch Pima Underwear V-Necks, Stretch Pima Tank Tops or Stretch Pima Underwear Crews for $36. Offer is applied at the point of purchase. Offer can only be applied once to any transaction. Promotional offer cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

WOMENS:

Save on A|X Rib Tanks - 2 for $36*
*Enter code AXTANK1 at checkout. Offer valid while supplies last. Purchase any 2 Rib Tanks on your next order and pay $36 for both!  Offer applies to full-priced Rib Tanks only.  Regular retail price of Rib Tank is $22. $36 for both Rib Tanks will be applied at the point of purchase. Offer valid online only. Promotional offers cannot be combined with any other discount or applied to past orders.  Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

 

General Promotion Rules

A|X Armani Exchange Online offers promotions throughout the year via emails, postcards, and newspaper/magazine inserts. Register and you have the option to sign up for email updates about upcoming events and promotions.

Specific instructions and rules will be listed on the promotion invitation since promotions will vary.  Unless specified, offers are valid for one time use only. Promotion codes cannot be combined with any other promotions unless otherwise stated.

Additionally, please ensure that if you have a promotion code, please be sure to enter the promo code before the end of the checkout process. Once your order has been submitted without a promo code, A|X cannot adjust your final order total.

When applicable, each online promotion will have a unique Promotion Code associated with it. This code must be entered so that your promotion is correctly applied to your order. Simply enter the code during checkout. In the final step of checkout, you can review your order to ensure the promotion was accepted.

If there is a problem with the promotion code you have used, a message will appear detailing the error. If you need further assistance using the promotion, please contact us at 1.800.717.AXAX or email us at custserv@armaniexchange.com

 

Sweepstakes

OFFICIAL RULES FOR ARMANI EXCHANGE SIGNED TIESTO MEMORABILIA SWEEPSTAKES

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING

1. Promotion DescriptionThe Armani Exchange Signed Tiësto Memorabilia Sweepstakes (the “Sweepstakes”) begins on June 22, 2009 at 12:01:00 a.m. Eastern Time (“ET”) and ends on July 5, 2009 at 11:59 p.m. EST (the “Promotion Period”). Following the end of the Promotion Period, a random drawing will be held to select eighteen (18) Grand Prize winners and twenty (20) Prize winners from among all eligible entries made during the Promotion Period. Grand Prize Winners will each receive a limited edition Armani Exchange time piece, signed by Tiësto. Prize Winners will each receive a copy of Armani Exchange Music Series Volume 14 Timeless, signed by DJ Tiësto. By participating in the Sweepstakes, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Presidio International, doing business as A/X Armani Exchange (the “Sponsor”) which shall be final and binding in all respects.

2. EligibilityOnly persons over the age of eighteen (18) years as of June 22, 2009 who are located in and legal residents of one of the fifty States of the United States or the District of Columbia at the time of entry are eligible to enter. Employees of Sponsor, its affiliates, subsidiaries, advertising or promotional agencies, and their immediate family members or persons living in the same household are not eligible. The Sweepstakes is void where prohibited.

3. How to EnterParticipants must go to www.armaniexchange.com/tiesto (the “Website”) during the Promotion Period and click on the A/X Tiesto Sweepstakes link, and follow the onscreen instructions. Participants must enter their complete name, home address, and email address. Participants should then click on the “SUBMIT” button after all the requested information has been entered to automatically process their entry into the Sweepstakes.

4. PrivacyPrivacy: Information provided to enter the Sweepstakes will not be sold to third parties, but may be shared with persons or entities supplying prizes, in whole or in part. The Sponsor, its affiliates, and companies supplying prizes (or parts thereof) in connection with this Sweepstakes may from time to time contact entrants via email concerning the Sweepstakes or other matters, and each entrant consents to receiving such communications via email. In addition, entrants may opt to receive additional emails from Sponsor and/or its affiliates or suppliers concerning their products and services by checking where indicated on the entry screen.

5. Automated Entries ProhibitedNo mechanically reproduced, incomplete, forged, software generated or automated multiple entries will be accepted.

6. Winner SelectionEighteen (18) Grand Prize Winners and twenty (20) Prize Winners will be selected by random drawing to be held at the Sponsor’s offices on or before July 10, 2009. All decisions of the Sponsor are final and binding. Odds of winning are dependant on the number of eligible entries received during the Promotion Period. Winners will be notified by telephone or email. Winners will have one (1) week from the time email notification was sent or telephone notification was given to them to accept the prize, which acceptance shall be given by email to “marketing@armaniexchange.com.” Sponsor shall have no liability for any winner notification that is lost, intercepted or not received or read by a potential winner for any reason. The Sponsor is not responsible and shall not be liable for any late, lost or misdirected notification, or for a winner’s efforts to claim a prize. If for any reason a potential winner cannot be reached despite reasonable efforts by Sponsor, or a prize is not accepted within one (1) week of the first notification attempt made by Sponsor, or the potential winner is found to be ineligible or not to have complied with these Official Rules, that potential winner will forfeit his or her prize and an alternate will be randomly selected from among the remaining eligible entries. In the event a second potential winner of any prize cannot be reached despite reasonable efforts by Sponsor, or the prize is not accepted by the second potential winner within one (1) week of the first notification attempt made by Sponsor, or the second potential winner is found to be ineligible or not to have complied with these Official Rules, that potential winner will forfeit his or her prize and Sponsor shall have no obligation to select any additional potential winners or to award that prize. Limit: one (1) prize per entrant.

7. Prize Details

  • Grand Prize WinnersEach of the eighteen (18) Grand Prize Winners will receive a limited edition signed Armani Exchange time piece, signed by Tiesto. The approximate retail value of the time piece is $180.00.

  • Prize Winners  Each of the twenty (20) Prize Winners will receive a signed copy of Armani Exchange Music Series Volume 14 Timeless, signed by Tiësto. The approximate retail value of this prize is $20.00.

8. General Prize ConditionsPotential winners will be required to execute an Affidavit of Eligibility, Release of Liability and Prize Acceptance Form (collectively, the “Prize Claim Documents”). If a winner fails or refuses to sign and return the Prize Claim Documents within one (1) week of prize notification, the winner may be disqualified and an alternate winner will be randomly selected from among the remaining eligible entries. Prizes are not transferable and not assignable. No substitutions of prizes will be allowed, except Sponsor reserves the right to substitute prize(s) of comparable or greater value in the event a prize or any portion thereof becomes unavailable for any reason. Winners shall be solely responsible for all taxes and fees or costs associated with the prize, including but not limited to any federal or state or other income tax.

9. ReleaseAcceptance of a prize constitutes the prize winner’s permission for Sponsor to use prize winner’s name for advertising and/or promotional purposes worldwide and in all forms of media in perpetuity without further compensation or authorization. Entrants agree that Sponsor and its affiliates, and their officers, employees, agents and representatives (collectively, the “Sponsoring Entities”), shall not be responsible for any losses, damages or injuries of any kind resulting from participation in the Sweepstakes or from entrants’ acceptance, receipt, possession and/or use or misuse of any prize. Entrants also agree that the Sponsoring entities have not made and shall not in any manner be liable for any warranty, guarantee, or representation, whether express or implied, with respect to any prize, including without limitation, the prize’s quality or fitness for a particular purpose. Sponsor reserves the right in its sole discretion to disqualify any individual who is found to be tampering with the entry process or the operation of the Sweepstakes or the Website, to be acting in violation of these Official Rules, or who otherwise takes actions that do or are intended to disrupt or undermine the legitimate operation of the Sweepstakes. Sponsor also reserves the right in its sole discretion to disqualify any entry containing any obscene, offensive or otherwise inappropriate comments or other matter.

10. Governing LawAll issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules shall be governed and construed in accordance with the internal laws of the State of New York without regard to the choice of law provisions thereof.

11. Name of WinnersFor the name of winners, send a self addressed, stamped envelope to: Armani Exchange Tiësto Sweepstakes, Attention: Michelle MacKnight, Armani Exchange, 111 Eighth Avenue, 9th Floor, New York, NY 10011. Washington and Vermont residents may omit return postage.

 

OFFICIAL RULES FOR ARMANI EXCHANGE TEXT OPT OUT

  • Text MessageParticipants must have opted in to receive and respond to text messages from Armani Exchange in order to utilize text messaging.  Participants must have first texted to ARMANI (276264) to opt into the text program. The Sponsor will respond to that text message with a follow-up text message that will confirm that they will begin receiving up to three text messages per month from the Sponsor.

  • Opt OutParticipants must text to ARMANI (276264) the message “STOP” to opt out of the text program.

OFFICIAL RULES FOR ARMANI EXCHANGE ITOUCH SWEEPSTAKES

Open to current Text AX members. All entries must be received via text. To enter to win one of three (3) exclusive Armani Exchange iTouch iPods entrants must respond to ARMANI short code text (sent 5.28.09) with zip code for valid entry. Valid entries must be received on 5.28.09 before 11:59pm PST. Only one entry per phone number. Entrants chosen by random drawing on 5.29.09 and will be contacted on 5.29.09 by a member of the Armani Exchange marketing team. Entrants have 24-hours to respond to claim their prize. All entrants must fill out an affidavit and send back to Armani Exchange by 6.30.09, otherwise their prize will be forfeited.

 

General Promotion Rules

A|X Armani Exchange Online offers promotions throughout the year via emails, postcards, and newspaper/magazine inserts. Register and you have the option to sign up for email updates about upcoming events and promotions.

Specific instructions and rules will be listed on the promotion invitation since promotions will vary.  Unless specified, offers are valid for one time use only. Promotion codes cannot be combined with any other promotions unless otherwise stated.

Additionally, please ensure that if you have a promotion code, please be sure to enter the promo code before the end of the checkout process. Once your order has been submitted without a promo code, A|X cannot adjust your final order total.

When applicable, each online promotion will have a unique Promotion Code associated with it. This code must be entered so that your promotion is correctly applied to your order. Simply enter the code during checkout. In the final step of checkout, you can review your order to ensure the promotion was accepted.

If there is a problem with the promotion code you have used, a message will appear detailing the error. If you need further assistance using the promotion, please contact us at 1.800.717.AXAX or email us at custserv@armaniexchange.com

 

Alterations

A|X Armani Exchange offers free hem alterations of regularly priced pants/jeans free of charge.  You can have items altered by taking it to one of out A|X Armani Exchange specialty stores along with your order invoice.  Sale merchandise and all other alterations are subject to charge. Alteration pricing is determined by each store as tailor's service prices vary. More detailed alterations (e.g. adjusting waists or taking in jackets) are not offered. Altered merchandise may not be returned or exchanged unless there is an error with the alteration or a quality issue with the hem.

Google Checkout

Google Checkout is an alternate method for completing your order on www.armaniexchange.com. This service allows you to make purchases across the internet with a single user account while providing secure and convenient online shopping. Now you can track your online purchases together at Google Checkout or separately at Armani Exchange or other merchant websites.

To get started, simply click the Google Checkout button in the www.armaniexchange.com shopbag. You will be redirected to Google.com, where you may sign in to your account or create a new one. After you have registered, you will begin the checkout process. At any point during this process, you may return to the A|X website to browse more products, update your shopping cart, or resume checkout using the standard checkout process.

Shipping Policy

$6.00 Standard Shipping on all orders every day! 
Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays and after 12 noon EST will be processed the next business day. All orders are subject to credit card authorization and verification prior to processing. For security purposes and as a protection to our customers, A|X reserves the right to cancel orders with incorrect billing information in which you will not be charged. In order to avoid delays in shipping your order, please make certain that the billing information you have provided exactly matches your credit card issuing bank's record. 

NOTE: Tax calculated in Google Checkout at time of checkout is based on an estimated tax rate only. Final and accurate tax rate based on your shipping address will be applied at the time when your order is shipped. All policies and procedures at www.armaniexchange.com are applicable to all orders placed through Google Checkout.

Orders placed through Google Checkout will follow the same shipping policy as well as delivery, method and cost with the exception of the following:

  • Orders over $250.00 will require Signature Request
  • Orders cannot be redirected to another shipping address once the order has been submitted.
  • Same day orders will be delivered the following business day.
  • Orders using an international credit card will be cancelled at this time. You will receive a cancellation email.

Returns

About your Google Checkout refund:

  • Returns and Exchange requests are accepted by mail with the return and exchange form within 30 days of purchase. 
  • All items must be unworn or undamaged along with its original tags. 
  • We will issue a refund for the original amount paid on the merchandise returned, excluding the shipping and handling fee.
  • Refunds are issued in the original form of payment unless otherwise requested. 
  • Please allow 10 to 20 business days from the date we receive your return package to process your refund and exchange. 
  • Additionally, please allow 1 to 2 billing cycles for the refund to appear on your credit card statement from the time your refund is processed at A|X.
  • A|X stores are not able to accept any Google Checkout orders at this time. Please follow standard online return and exchange policy and return to online store for refund and exchanges.
  • Orders purchased in an A|X store cannot be sent to the online store for a return or exchange request. 
  • For return status, please email us at custserv@armaniexchange.com or call 212.462.7328 or 212.462.7309 for updates.