Returns & Exchanges
Phone: 1.800.717.AXAX 24/7
Contact Us
Shipping Information
Returns & Exchanges
Gift Cards
International Orders
Where is My Order
Order Information
Product Information
Privacy & Security
FAQ
Site Terms
Returns & Exchanges
Policy

*Receive a free pair of A|X Flip Flops with your next order of $100 or more! Valid ONLINE only through 5/15/08 or while supplies last.

For Men's logo flip flops, click here or use code AXLOGOFLOP at checkout. 

For Men's camo flip flops, click here or use code AXCAMOFLOP at checkout.

For Women's flip flops, click here or use code AXFLIPFLOP at checkout.

*Offer valid ONLINE only through Thursday, May 15th, 2008 or while supplies last. Applies to orders with a merchandise pre-tax total of $100 or more, excluding the value of the flip flops. May not be combined with any other discount or applied to past orders. Offer can only be applied once to any transaction. Offer is non-transferable and not valid for price adjustments or substitutions. Applies to promotional flip flop styles b6sa703, c6sa832 & z5sa580 only. Availability varies by style and size. One pair per customer. Offer is applied at the point of transaction. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.


Save on A|X Rib Tanks -2 for $36!*

*Purchase any 2 Rib Tanks on your next order and pay $36 for both!  Enter code AXTANK1 at checkout.  Offer applies to full-priced Rib Tanks online only.  Regular retail price of Rib Tank is $22. $36 for both Rib Tanks will be applied at the point of purchase. Promotional offers cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments.  No cash value.  Offer applicable in the Continental U.S. only.  A|X reserves the right to end this offer at any time without notice.

 

Return & Exchange Policy

Returns must be sent back to us within 30 days of the purchase date and the item has not been used or worn, you may return your order.  We will issue a refund for the original amount paid on the merchandise returned, excluding the shipping and handling fee unless we have made an error with your order.  Refunds are issued in the original form of payment unless otherwise requested. If the order was paid by multiple methods, the refund will be issued first to the credit card, unless otherwise specified. In order to expedite your return or exchange request in a timely manner, please be sure to fill out the enclosed Return & Exchange form and send it back along with your return package.

A few more things to note...

  • Underwear may be returned unworn in the original packaging.
  • International - Merchandise purchased in the United States may not be returned at any of our International stores location and vice versa.
  • Orders placed via www.amazon.com, must be returned and exchanged through the Online stores. A|X stores will not be able to accept any returns or exchanges on orders placed via www.amazon.com.

To mail the product(s) back to us, simply use the prepaid return SmartLabel enclosed in your package. Please note it may take up to 10-14 business days before your package may arrive to our facilities due to the shipping carrier. We will email you a receipt confirming the return / exchange as soon as it is processed. If you misplaced the return SmartLabel, just call or email us at 1.800.717.AXAX or at custserv@armaniexchange.com.

Smartlabel is simple. Just follow the procedure:

  • Use the enclosed pre-paid return label for your convenience.
  • No waiting in line with easy drop off at any U.S. Mail location.
  • Track your return by visiting www.tracking.smartlabel.com and refer to your return number on upper portion of the information. Input the return number into the Smart Label tracking system with no dashes or spaces.
  • PLEASE NOTE: It is important that you retain the return tracking number that is on your return label to track your return. A|X will not be able to track your return package without that tracking number.

You may also return to any A|X store location in the U.S. Please Note: Any store purchases though cannot be returned to the online store.

Rush Exchanges

Rush Exchanges

*This applies to in-stock items.

Eyewear Returns/Exchanges
A|X Armani Exchange Eyewear is s

A|X Armani Exchange Eyewear is sold in select A|X stores, department stores, boutiques, and on our website.

Returns/Exchanges

With the Original Receipt

-Within 30 days and with the original protective case, eyewear may be exchanged or returned.

-After 30 days and with the original protective case, a merchandise exchange or merchandise credit will be issued for merchandise purchased in stores.  For online purchases, a merchandise exchange only applies.

-We offer a one-time price adjustment when the original invoice is presented within 10 days of purchase.

-A|X Armani Exchange eyewear may not be returned or exchanged in A|X Armani Exchange stores if it was purchased at a department store or boutique other than A|X.

Without the Original Receipt

-Eyewear may not be returned to A|X Armani Exchange online without the original invoice.

Worn/Damaged Eyewear

-Worn/damaged eyewear without the original protective case may not be returned or exchanged.

Without the Eyewear Case

-Eyewear may not be returned without the original protective case.

Defective Eyewear

-Within the original receipt and protective case, eyewear may be exchanged or returned within 30 days.

-After 30 days, clients should contact the manufacturing company, Safilo, at 800-578-8767.

Eyewear purchased at Department Stores or Boutiques

-A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased. The customer is subject to the terms of the original store's return policy.

-Damaged or defective A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy) or can be exchanged through the manufacturing company, Safilo, at 800-578-8767.

Price Adjustment Policy
Price Adjustment Policy

A|X Armani Exchange Online offer price adjustments for online purchases only. If you find that an item you purchased has been markdown from the purchase price, we will credit you the difference. Send us a request within 10 days of the order date for the price adjustment to be honored. Contact us by calling 1.800.717.AXAX or send us an email to priceadjust@armaniexchange.com. We will refund the adjusted amount to the original credit card or A|X Gift Card used for the purchase.  Please note that price adjustments can only be issued for the difference between the amount that was paid by the customer and the sale price.

For price adjustments on purchases made in our stores, please review the information printed on the back of the receipt.