Return & Exchange Policy

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the purchase date. 

About Your Refund:

• Please allow 10 to 14 business days from the date we receive your package to process your return or exchange request. 
• For Google Checkout orders, please allow 10 to 20 business days from the date we receive your package to process your refund.
• If a credit card refund is issued, allow an additional 2 to 4 business days for the credit to post to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies.
• All merchandise must be unworn and must have its original tags attached. 
• Credit will be issued for the original amount paid on the merchandise returned, excluding the shipping and handling fee.
• Refunds are issued in the original form of payment only.  If the order was paid by multiple methods, the refund will be issued first to the credit card, unless otherwise specified.
• In order to expedite your return or exchange request in a timely manner, please be sure to fill out the enclosed Return & Exchange form and send it back along with your return package.
• Underwear may be returned unworn in the original packaging.
• International - Merchandise purchased in the United States may not be returned at any of our International stores location and vice versa.
• Orders placed on Amazon and Google Checkout must be returned and exchanged through the Online stores. A|X stores will not be able to accept any returns or exchanges on orders placed on Amazon or Google Checkout.

Tracking your return package is simple! 

Rush Exchanges

A|X Armani Exchange Eyewear is sold in select A|X stores, department stores, boutiques, and on our website.

Returns/Exchanges

With the Original Receipt

-Within 30 days and with the original protective case, eyewear may be exchanged or returned.

-After 30 days and with the original protective case, a merchandise exchange or merchandise credit will be issued for merchandise purchased in stores.  For online purchases, a merchandise exchange only applies.

-We offer a one-time price adjustment when the original invoice is presented within 10 days of purchase.

-A|X Armani Exchange eyewear may not be returned or exchanged in A|X Armani Exchange stores if it was purchased at a department store or boutique other than A|X.

Without the Original Receipt

-Eyewear may not be returned to A|X Armani Exchange online without the original invoice.

Worn/Damaged Eyewear

-Worn/damaged eyewear without the original protective case may not be returned or exchanged.

Without the Eyewear Case

-Eyewear may not be returned without the original protective case.

Defective Eyewear

-Within the original receipt and protective case, eyewear may be exchanged or returned within 30 days.

-After 30 days, clients should contact the manufacturing company, Safilo, at 800-578-8767.

Eyewear purchased at Department Stores or Boutiques

-A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased. The customer is subject to the terms of the original store's return policy.

-Damaged or defective A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy) or can be exchanged through the manufacturing company, Safilo, at 800-578-8767.

Please note that shoe returns must be sent back within 30 days of the purchase date.  Items must be sent back in their original conditions.  Shoes that show any sign of wear will not be accepted. The shoes must be returned in the original packaging with the original tags. Credit will be issued for the original purchase amount, excluding the shipping and handling fee.  Refunds are issued in the original form of payment.  If the order was bought with multiple forms of payment, the refund will be issued to the credit card, unless otherwise specified.

A|X Armani Exchange Watch Collection is sold in select A|X stores, department stores, boutiques, and on our website.

With the Original Receipt

-Within 30 days and with the original packaging, watches may be exchanged or returned.

-After 30 days and with the original protective case, a merchandise exchange or merchandise credit will be issued for merchandise purchased in stores. For online purchase, you may only exchange merchandise.

-We offer a one-time price adjustment when the original invoice is presented within 10 days of purchase.

-A|X Armani Exchange watches may not be returned or exchanged in A|X Armani Exchange stores if purchased at a department store or boutique.

Without the Original Receipt

-Watches may not be returned to A|X Armani Exchange online without the original invoice.

Worn\Damaged Watches

-Worn/damaged watches without the original protective case may not be returned or exchanged.

Without the original packaging

-Watches may not be returned without the original protective case.

Defective Watches

- Defective watches may be exchanged or returned within 30 days with the original receipt and original packaging.

-After 30 days or without the original receipt, defective watches may be exchanged by calling 800-699-0557.

Watches Warranty

-All watches carry a 2 year limited warranty on the movement and against manufacturer's defect.

During the warranty period, the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced, at the sole discretion of Metro Service Center, free of repair charges, if it proves to be defective in material or workmanship under normal use.  A $8.50 return shipping and handling fee will apply to all warranty service.

If the problem you are having with your watch is not covered by our warranty, or if your warranty has expired, the service and repair charges are as follows:

-$27.00 for the repair of all components not covered under warranty; this includes the return shipping and handling fee.

-$17.00 for battery replacement; this includes return shipping and handling fee (excluding Wrist Net products).

The warranty does not cover:

-battery, crystal, strap or bracelet
-damage resulting from improper handling, lack of care, accidents or normal wear and tear
-water damage unless marked water resistant
-indirect or consequential damage resulting from the defects of inaccuracy or inoperativeness of the watch

The warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.