Once we receive your return/exchange package, two transactions will take
- We will process a refund for your returned item(s) in the original form
- A new order will be placed for the new item(s) you have requested
(subject to availability). Your credit card will be billed once these
new item(s) are shipped. At this time you may be contacted to provide
verification or to update your billing information.
All exchange requests are subject to availability. By the time your
exchange request is received, there is a possibility that the item(s) you
requested in exchange may no longer be available. If the item(s) you have
requested in exchange for your return are no longer available at the time of
processing, a refund will be issued for the returned item(s), and you will be
notified via email.Final Sale
Any items purchased in the FINAL SALE categories
cannot be returned or exchanged to our online store or any store locations. The
"Final Sale" categories are select styles with reduced prices which cannot be
returned or exchanged.
Amazon.com, Amazon Checkout, Bill Me Later, Google Checkout & PayPal Exchanges
Orders placed via Amazon.com, Amazon Checkout, Bill Me Later, Google Checkout or PayPal must
be returned or exchanged by mail through our Online Store. A|X Store locations
will not be able to accept any returns or exchanges for orders placed via PayPal.
To ensure that you receive your exchange item before it is sold out, we offer
the option for a Rush Exchange. Rush exchanges are available for in-stock
To Request a Rush Exchange:
- Contact us by phone at 1.800.717.AXAX or by email at
- Specify the style that you would like, as well as the color and size.
- You will not be charged for standard shipping.
- Your credit card will be charged for the new item(s) and we will process
your refund once we have received your return package.
- To complete your rush exchange, please follow our standard return
procedure, and be sure to only fill out the return portion of the return
form when sending in the items that you wish to exchange.