Shoe Returns
Watch Collection Returns/ Exchanges
A|X Armani Exchange Watch Collection is sold in select A|X stores, department
stores, boutiques, and on our website.
With the Original Receipt
-Within 30 days and with the original packaging, watches may be exchanged or
returned.
-After 30 days and with the original protective case, a merchandise exchange
or merchandise credit will be issued for merchandise purchased in stores. For
online purchase, you may only exchange merchandise.
-We offer a one-time price adjustment when the original invoice is presented
within 10 days of purchase.
-A|X Armani Exchange watches may not be returned or exchanged in A|X Armani
Exchange stores if purchased at a department store or boutique.
Without the Original Receipt
-Watches may not be returned to A|X Armani Exchange online without the
original invoice.
Worn\Damaged Watches
-Worn/damaged watches without the original protective case may not be returned
or exchanged.
Without the original packaging
-Watches may not be returned without the original protective case.
Defective Watches
- Defective watches may be exchanged
or returned within 30 days with the original receipt and original packaging.
-After 30 days or without the original receipt, defective watches may be
exchanged by calling 800-699-0557.
Watches Warranty
-All watches carry a 2 year limited warranty on the movement and against
manufacturer's defect.
During the warranty period, the watch movement, hands and dial are the only
components covered under this warranty. These will be repaired or the watch will
be replaced, at the sole discretion of Metro Service Center, free of repair
charges, if it proves to be defective in material or workmanship under normal
use. A $8.50 return shipping and handling fee will apply to all warranty
service.
If the problem you are having with your watch is not covered by our warranty,
or if your warranty has expired, the service and repair charges are as follows:
-$27.00 for the repair of all components not covered under warranty; this
includes the return shipping and handling fee.
-$17.00 for battery replacement; this includes return shipping and handling
fee (excluding Wrist Net products).
The warranty does not cover:
-battery, crystal, strap or bracelet
-damage resulting from improper handling, lack of care, accidents or normal
wear and tear
-water damage unless marked water resistant
-indirect or consequential damage resulting from the defects of inaccuracy or
inoperativeness of the watch
The warranty is void if the watch has been damaged by accident, negligence,
unauthorized service, or other factors not due to defects in material or
workmanship.
Should service be required, please send your watch, a copy of your sales
receipt, a completed Watch Repair Form
(click here to download form) and payment to:
Metro Service Center
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238
Note: This address is for mail-in only.
Information on Additional Links
-First two links are free, any additional links are $3 each plus shipping and
handling.
-Call Customer Service at 1-800-699-0557 for more information.
Watches purchased at Department Stores or Boutiques
-A|X Armani Exchange watches purchased at department stores and boutiques can
only be returned or exchanged to the original store where the product was
purchased. The customer is subject to the terms of the store's return policy.
-Damaged or defective A|X Armani Exchange watches purchased at department
stores and boutiques can only be returned or exchanged to the original store
where the product was purchased or can be exchanged through the manufacturing
company, Fossil at 800-699-0557.
