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Returns & Exchanges
Eyewear & Watch Returns/Exchanges
 
Shoe Returns

Eyewear Return & Exchange Policy

A|X Armani Exchange Eyewear is sold in select A|X Stores, department stores, boutiques, and through our Online Store.

Eyewear Purchased Online

Eyewear purchased through our Online Store must be returned or exchanged within 30 days with the original protective case. Your eyewear return must be unworn and in new condition with the original protective case and online order invoice included in order to be eligible for a return or exchange.

We will not be able to accept return/exchange requests for eyewear that is returned to us in worn and/or damaged condition. Additionally, we do not accept eyewear returns/exchanges that are returned without the original protective case and online order invoice.

Eyewear Purchased at Department Stores or Boutiques

We will process a return/exchange for eyewear that was purchased through our online store only. For eyewear purchased at department stores, boutiques, or at an A|X Store Location, you must return the eyewear to the store where it was originally purchased.  Eyewear returns/exchanges for products purchased at department stores and boutiques are subject to the terms of the original store's return policy.

Damaged or defective eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy). Damaged eyewear that was purchased at a store location can also be exchanged through the manufacturing company, Luxottica. To contact Luxottica for more information, please call 1.800.343.5594.

 

Watch Return & Exchange Policy

A|X Armani Exchange Watch Collection is sold in select A|X stores, department stores, boutiques and on our website.

Watches Purchased Online

Watches purchased through our online store may be returned or exchanged within 30 days with the original protective case.  Your watch return must be unworn and in new condition with the original protective case and online order invoice included in order to be eligible for a return/exchange.

We will not be able to accept return/exchange requests for watches that are returned to us in worn and/or damaged condition. Additionally, we do not accept watch returns/exchanges that are returned without the original protective case and online order invoice.

Watches Purchased at Department Stores or Boutiques

We will process a return/exchange for watches purchased through our online store only.  For watches purchased at department stores, boutiques or at an A|X Store Location, you must return the watch to the store where it was originally purchased.  Watch returns/exchanges for products purchased at department stores and boutiques are subject to the terms of the original store's return policy.

Damaged or defective watches purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy).  A defective watch that was purchased at a store location can also be exchanged through the manufacturing company, Metro Service Center, by calling 1.800.699.0557.

Additional Links

To request additional links for your A|X Armani Exchange watch, please call 1.800.699.0557.

The first two additional links you request are free. You will be charged $3 for each additional link requested, plus shipping and handling.

Watches Warranty

All watches carry a 2 year limited warranty on the movement and against manufacturer's defect.

During the warranty period, the watch movement, hands and dial are the only components covered under this warranty, these will be repaired or the watch will be replaced at the sole discretion of Metro Service Center, free of repair charges, if it proves to be defective in material or workmanship under normal use. An $8.50 return shipping and handling fee will apply to all warranty service.

If the problem you are having with your watch is not covered under warranty, or if your warranty has expired, the service and repair charges are as follows:

  • $32.00 for the repair of all components not covered under warranty, this includes the return shipping and handling fee.
  • $18.50 for the battery replacement; this includes return shipping and handling fee (Excluding Wrist Net products).
The warranty does not cover:

  • Battery, crystal, strap or bracelet
  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • Water damage unless marked water resistant
  • Indirect or consequential damage resulting from the defects of inaccuracy or inoperativeness of the watch.

The warranty is void if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in the watch.

Should service be required, please send your watch, a copy of your sales receipt, a complete Watch Repair Form (click here to download form) and payment to:

Metro Service Center

ATTN: REPAIRS

10615 Sanden Drive

Dallas, TX 75238

Note: this address is for mail-in only.