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Where is my order
Check Order Status

There are several ways you can track your order:

  • Click here to track your order on our website
  • You may access your order shipment status and tracking information by clicking on the tracking number link in your shipping confirmation email.

It can take up to 24 hours before tracking information is updated on the shipping carrier's website (your order can be shipped either via USPS or Fedex). Please note the shipping timeframe begins from the date your order is shipped not from the date the order is placed.

To estimate when your order will be shipped and delivered, please consider the following information:

  • Credit card verification / approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email requesting order verification, please follow in the instructions as stated in the email to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.
  • All orders are shipped during business days (Mondays through Fridays, excluding holidays).
  • Off-peak processing time is 24 hours, holiday processing time depends on traffic and can take up to 5 business days. 
  • Standard, Express and Express Plus orders placed after 1PM EST will be processed the following business day.
  • Same Day orders placed after 1PM EST will be processed the following business day.
  • We determine the most efficient shipping carrier for your order. The shipping carriers that may be used to ship your order is either U.S. Postal Service (USPS) or Fedex.
  • Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of A|X Armani Exchange. These interruptions include, but are not limited to, delays caused by service interruptions, inclement weather, transportation system, shipping carrier or cardholder's credit card bank delays.

As soon as your order is billed and shipped, we will send an email confirmation with shipment and tracking details.

Pre-Order Policy:

  • A|X Armani Exchange offers a PRE-ORDER feature on select items. Your Preorder item will be authorized by your credit card bank but we will not charge the credit card. Please note the pre-order items will only be charged when the items become available and have been shipped out. You will receive a shipping confirmation email once your pre-order items have been processed. The Pre-Order feature is available for US and Canada only.